CoreBridge API & MCP Access
1. How Access Works
One program, one meter. Both the REST API and the MCP server draw from a single monthly pool of request credits tied to your plan. Each API call uses 1 credit; each MCP tool call uses 5 credits. You never have to choose between API and MCP, or track two separate quotas — there is one balance to watch, and MCP is included in every tier, including Free.
Included with your license. Every active CoreBridge license includes Free-tier access automatically. The Free tier provides full access to all endpoints and MCP capabilities for development, testing, and evaluation. It is not intended for sustained production use; customers running active integrations will typically upgrade to a paid plan to accommodate real-world volumes.
Plans at a Glance
| Plan | Price / mo | Credits / mo | Rate Limit | API Keys | Uptime SLA |
|---|---|---|---|---|---|
| Free | Included | 10,000 | 10 / min | 1 | Best effort |
| Starter | $99 | 100,000 | 60 / min | 1 | 99.5% |
| Professional | $299 | 500,000 | 200 / min | 10 | 99.9% |
| Business | $799 | 2,000,000 | 500 / min | 25 | 99.9% |
| Enterprise | Custom | Custom | Custom | Unlimited | 99.95%+ |
Feature access by tier: Free and Starter use API-key authentication. Professional adds OAuth 2.0, webhooks, and bulk operations; Business adds JWT, IP allowlisting, audit logs, and advanced analytics; Enterprise adds SSO/SAML and custom endpoints. Concurrent connection limits scale with tier — 2 (Free), 5 (Starter), 10 (Professional), 25 (Business), custom (Enterprise). All tiers include full endpoint and MCP coverage and API-key rotation; the Free tier operates in the production environment only, while paid tiers add a sandbox.
2. Usage Limits & Overage
You are responsible for monitoring your own usage against your plan's monthly credit allowance. The Free tier pauses at its included allowance until the next billing cycle or an upgrade; all paid tiers continue without interruption and bill overages as described below.
| Usage Level | What Happens |
|---|---|
| Included credits reached | Free: usage pauses until the next billing cycle or upgrade. Paid: usage continues uninterrupted and additional usage is billed as overage. |
| Sustained high overage | We'll reach out to help you move to a tier that fits your volume. |
Overage Pricing
Overage is metered per 1,000 credits (rounded up) and billed in arrears at the start of the following month. The Free tier has no overage — usage pauses at the cap.
| Plan | Included Credits / mo | Overage per 1,000 Credits |
|---|---|---|
| Free | 10,000 | Not available — usage pauses at cap |
| Starter | 100,000 | $1.00 |
| Professional | 500,000 | $0.75 |
| Business | 2,000,000 | $0.50 |
| Enterprise | Custom | Custom |
Resets & upgrades. Credits reset on the first day of each billing cycle; unused credits do not roll over. Upgrading mid-cycle takes effect immediately — new limits apply at once, any pause is lifted instantly, and the price difference is prorated for the remainder of the cycle.
Bandwidth
| Plan | Bandwidth / Day |
|---|---|
| Free | 100 MB |
| Starter | 5 GB |
| Professional | 15 GB |
| Business | 40 GB |
| Enterprise | Custom |
Fair-Use Throttling
To protect platform stability, CoreBridge may temporarily apply rate limits below published levels during periods of exceptionally high aggregate demand or system stress. Any such throttling will be applied as narrowly and briefly as practicable, and will not count toward SLA commitments in Section 4.
3. Support & Onboarding
| Plan | Support Channel | Target Response | Onboarding |
|---|---|---|---|
| Free | Docs & knowledge base | Self-serve | Self-service guide |
| Starter | 1–2 business days | Self-service guide | |
| Professional | Email + chat | 1 business day | 2 guided hours |
| Business | Priority email + chat | 4-hour critical | 5 guided hours |
| Enterprise | Dedicated mgr + Slack/Teams | <1-hour critical | 10+ hours, tailored |
Priority definitions (paid tiers): P1 — Critical: API/MCP unavailable or data integrity at risk. P2 — High: major feature impaired with a workaround. P3 — Medium: minor issue or general question. P4 — Low: documentation question or feature request. Enterprise response times are defined in the customer's service agreement.
Additional onboarding hours: $250/hr (Starter, Professional), $200/hr (Business, Enterprise).
4. Service Level Agreement
Uptime commitments apply to paid tiers. The Free tier is provided on a best-effort basis with no uptime guarantee.
| Tier | Uptime SLA | Max Monthly Downtime |
|---|---|---|
| Starter | 99.5% | ~3.6 hours |
| Professional | 99.9% | ~43 minutes |
| Business | 99.9% | ~43 minutes |
| Enterprise | 99.95%+ | ~22 minutes |
Service Credits
If CoreBridge fails to meet the uptime commitment for a paid tier, the customer is eligible for service credits applied to the next billing cycle. Credits must be requested within 30 days of the incident and do not exceed 50% of the monthly fee for the affected period.
| Uptime Achieved | Service Credit |
|---|---|
| Below SLA target but ≥ 99.0% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
SLA Exclusions
- Scheduled maintenance, communicated at least 48 hours in advance.
- Force majeure events.
- Issues caused by the customer's own systems or code.
- Third-party service outages beyond CoreBridge's control.
- Beta or preview features.
- Temporary protective throttling during periods of exceptionally high aggregate demand or system stress, as described in Section 2.
5. Acceptable Use
Access applies to your own CoreBridge data only.
Permitted Use
- Integrating your CoreBridge data with your own internal systems.
- Building custom workflows, reports, and dashboards from your CoreBridge data.
- Connecting approved AI assistants, partner apps, or custom integrations via the MCP server.
- Syncing data between CoreBridge and authorized third-party platforms.
- Developing and testing integrations in the sandbox environment (paid tiers).
Prohibited Use
- Reselling, sublicensing, or redistributing API or MCP access to third parties.
- Using access to build a competing product or service.
- Circumventing rate limits, authentication, or security measures.
- Excessive or unnecessary requests intended to degrade system performance.
- Accessing data belonging to other CoreBridge customers.
- Scraping, harvesting, or bulk-downloading data beyond stated integration needs.
- Any use that violates applicable laws or regulations.
6. Authentication & Security
- All communication must use HTTPS (TLS 1.2+). Plain HTTP requests are rejected.
- API subscription keys must be kept confidential and never exposed in client-side code or public repositories.
- The number of API keys a customer may create scales by tier: 1 (Free), 1 (Starter), 10 (Professional), 25 (Business), and unlimited (Enterprise).
- Customers are responsible for securing their keys; CoreBridge is not liable for unauthorized access from compromised credentials.
- Keys can be rotated at any time through the CoreBridge Management system.
7. Versioning & Deprecation
Versioning. The CoreBridge API and MCP interface are versioned. Customers can specify the version in their requests, and older versions continue to function during the deprecation period.
Deprecation notice. A minimum of 6 months' notice is provided before any version is retired or a breaking change is introduced.
Migration support. Documentation and migration guides are provided for all version upgrades. Professional tier and above receive direct migration assistance.
Changelog. A public changelog is maintained in the documentation portal, detailing all additions, changes, and deprecations.
8. Billing & General Terms
Billing & Payment
- Paid plans are billed monthly in advance, in combination with your CoreBridge System billing.
- Upgrades take effect immediately with prorated billing; downgrades take effect at the start of the next billing cycle.
- Overage charges, where applicable, are billed in arrears at the start of the following month.
- Annual billing is available at an 8% discount on Starter, Professional, and Business.
- All fees are non-refundable except as required by law or under the SLA service-credit policy.
Termination & Suspension
- Customers may cancel a paid plan at any time; access continues through the end of the current billing cycle.
- On cancellation, the customer reverts to the Free tier — access is not fully revoked as long as the CoreBridge license remains active.
- CoreBridge may suspend access immediately for Acceptable Use violations or risks to system stability, and may terminate access with 30 days' written notice for any reason.
Liability & Warranties
- The CoreBridge API and MCP server are provided "as is" without warranties of any kind, express or implied.
- CoreBridge's total liability for any claim arising from access is limited to the fees paid by the customer in the 12 months preceding the claim.
- CoreBridge is not liable for any indirect, incidental, special, consequential, or punitive damages.
Data & Privacy
- API and MCP data is subject to the CoreBridge Privacy Policy and Data Processing Agreement.
- Customers are responsible for handling retrieved data in compliance with applicable privacy laws.
- CoreBridge does not use customer usage data for purposes other than billing, support, and platform improvement.
Modification of Terms
CoreBridge may modify this policy at any time. Customers will be notified of material changes at least 30 days in advance via email and the Customer Portal. Continued use after the effective date constitutes acceptance of the updated terms.